kn0wh0wtrader
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巴西
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InstaForex 取消提款,扣留 $1034 利润
因误导性分类而不公平取消比赛利润
评估:
我在 Lucky Trader 比赛中获得第四名,并获得了 250 美元的奖金。使用奖金资金,我交易了 XAUUSD 并赚取了 1,034 美元的利润。然而,InstaForex 取消了我的提款,理由是违反了第 6.8 条(交易非外汇工具),因为我交易了 XAUUSD(黄金)。
这完全是矛盾的。我有确凿的证据表明,InstaForex 在其官方门户的“外汇分析”部分(/pt/forex_analysis/)中正式对 XAUUSD 进行分类并发布技术分析。该公司自己的网站引导交易者将 XAUUSD 视为外汇环境的一部分。
因交易商自身造成的歧义而惩罚客户是完全不公平的。我要求合规部门进行人工审查,并恢复我辛苦赚取的 1,034 美元利润。
以下为原文内容
InstaForex cancels withdrawal, withholds $1034 profit
Unfair cancellation of contest profits due to misleading categorization
Assessment:
I placed 4th in the Lucky Trader contest and received a prize of $250 USD. Using the prize funds, I traded XAUUSD and made a profit of $1,034. However, InstaForex cancelled my withdrawal, citing a violation of Clause 6.8 (trading of non-Forex instruments) because I had traded XAUUSD (Gold).
This is a complete contradiction. I have irrefutable proof that InstaForex officially classifies and publishes technical analysis for XAUUSD within the "Forex Analysis" section (/pt/forex_analysis/) of its official portal. The company's own website leads traders to view XAUUSD as part of the Forex environment.
Punishing a client for an ambiguity created by the broker itself is entirely unfair. I demand a manual review by the Compliance department and the reinstatement of my hard-earned $1,034 profit.