感谢您对此事的关注。我们已收到有关此客户投诉的相关信息，并正在高度重视处理。为了澄清事实并确保透明度，我们提供以下解释：
客户身份验证（实名认证）问题：
根据国际反洗钱法律法规以及相关监管机构的要求，我们公司严格遵守“了解您的客户”（实名认证）程序，以确保所有交易的合法性和安全性。该客户提交的实名认证文件存在以下问题：
根据我们公司的运营政策，只有在成功完成实名认证验证后，取款请求才能进入处理阶段。由于客户未能完成符合要求的身份验证并提供合理的资金来源证明，取款请求被暂时搁置。我们已通过电子邮件多次与客户沟通，清楚地概述解决方案，但客户未配合完成必要步骤。
我们公司始终秉持客户至上的服务理念，积极解决每位客户的关切。在多次未能与客户取得沟通后，我们遗憾地看到他们选择通过第三方媒体投诉表达不满。我们希望通过澄清事实，向贵方尊贵的媒体机构和公众呈现事件的真实情况。
此致，

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于2014/11/28 First deposit of $10,000, 实名认证 verification completed

On 2024/12/19, the first withdrawal of $7,000

On 2024/12/24, the second withdrawal of $9,000, almost demanding various documents from me,

Even asking for the source of USDT funds, the USDT I use is not from exchanges like Binance,

But from the earlier i-通证

1. The previous withdrawals have already passed the verification and completed successfully.

2. What kind of reasonable documentation proof is required? Your email replies have not been clear.

3. The previous withdrawals have been completed, indicating that there is no issue with 实名认证. Why is there a request for 实名认证 later? Can I assume that I have made profits and you intentionally refuse to process the withdrawal?